To process your order, we collect some of your personal data, and send you transactional emails, such as order confirmation, order shipped/fulfilled, or emails relating to item availability, and shipment tracking.
The personal information we collect includes:
- Billing details: name, address, phone number, and email address
- Shipping details: name, address, phone number, and email address
- Your credit card or debit card details, or any other payment information you have provided
- The contents of your shopping cart, including tax and shipping details and charges
- Your password (if you choose to create an account)
- Your IP address
- Your browsing history, to generate the recently viewed items panel
- Analytics data on your usage of the web site, which is processed internally and via Google Analytics
We also collect web server logs to record details of your web order, including your IP address, and the status of your payment attempts. This information is used to combat fraud, and to record details of your consent to these Terms & Conditions.
As part of the checkout process, if you submit credit or debit card details to pay for your order, or if you use a third-party payment service such as PayPal, we will forward your payment details, including your name and billing address, to the payment processor, so that they can confirm your details are valid, enabling us to complete and fulfill your order.
In the event that you choose to create an account, by setting a password, your personal information will be retained by us to enable you to place repeat orders, view order history online, and to update or amend your account details.
At any time, you are entitled to request a copy of your personal data we hold on file (a 'data subject access request'), or for us to delete your data under your 'right to be forgotten'. Should you wish to do so, please contact us by email (firstname.lastname@example.org), by phone (01 8280301 ), or by filling out our contact form.
In this context, 'Us' and 'We' and 'Our' refers to 'WM Trimmings' , and our contact details can be found here.
Terms and Conditions
We cannot refund or exchange any items that have been cut to measure such as fabrics, trims and other roll items. This is a standard practice as these items are cut to the requested measurement, for example, selecting "1" or "1.5" etc in the quantity view will mean that quantity is cut from a larger roll and therefore won't be accepted as a return. If you purchase a full, uncut and unopened roll we are happen to offer a refund or excahnge if necessary.
For hygiene purposes we also do not refund bra cups, bra accessories, shoulder pads, feather products or millinery accessories. We do not issue refunds on any books or patterns or any opened or used products.
We are happy to return all other products within 30 days of initial purchase providing they are unopened, unused and in perfect condition for resale.
We do not refund inward or outward shipment charges for general returns however if a product is flawed or faulty please contact us and we would be happy to issue a full refund once reviewed.
If you purchase an item online and wish to return it without incurring additional costs we are happy to issue an in-store refund. Returned items must include the invoice or receipt, refunds or exchanges will not be offered to any products without proof of purchase.
We do our best to ensure all products are delivered with the best possible quality owing to the product, any defects or faults you may find will be an exception to our usual high standards and should a product be damaged or faulty please contact email@example.com for assistance. We cannot accept liability for products outside of 30 days since initial purchase so please be sure to report any problems as soon as you notice.
We do our best to ensure all products listed as in-stock accurately represent our inventory however as real time in-store purchases may occur simultaneously with online orders, instances can occur that an item purchased online isn’t actually available, this happens when the same item was purchased in-store and did not immediately remove from the webstore. We will then offer multiple options to remedy the situation such as swapping the out of stock product for a similar item or the same item in a different brand, issuing a credit note to the value of the missing item, issuing a refund for the missing item, refunding the entire order or exchanging the item for another of the same value. This can be done online or in-store. If you have received the wrong item in your order please contact us at firstname.lastname@example.org or call us on (01) 828 0301.
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